After you place an order (congrats to your skin!), you will receive an Order Confirmation email to the email address you provided at checkout.

To modify or cancel an order, please contact us within one hour after placing the order. We will do our best to accommodate your request.

To check the status of your order, simply log into your account and select 'Order History' in the 'My Account' page.

Your order may show as 'processing' if we are still working hard to fulfill and prepare to ship your skincare magic, or there may have been a discrepancy in our inventory.

Your Shipping Confirmation email should indicate which products might still be outstanding and pending shipment.

Unfortunately, we cannot offer discounts or complimentary gifts after a promotion has expired.

To help ensure that we're selling our products to genuine skincare lovers (and not to resellers), we place a limit on the number of orders you can make within 30 days.

We ship all US orders with USPS Priority Mail and they should reach you in 3-7 business days.

Standard Shipping is FREE in the US. Expedited shipping options are available for an additional fee.

Please allow up to 2 business days for your order to be fulfilled and shipped. Once shipped, it should reach you in 3-7 business days.

Yes, we ship to P.O. boxes using USPS Priority Mail.

Yes. We ship to every single part of the world.

We accept Visa, Mastercard, American Express, and Discover credit cards. We also accept PayPal and ApplePay.

If you have trouble checking out, contact us and we will help resolve the issue.

Please double check that all the shipping and billing information is accurate.

Yes, rest assured that your order will be placed safely and securely. During check out, shipping and order data is encrypted.

Please make sure you have entered your credit card information correctly. Please double check your credit card number, expiration date and/or CVV.

We are strictly against animal testing and do not test our products on animals!

The entire Orpheus product line is pure and safe to use, and it is sensitive skin compatible. However, we recommend that you consult with your doctor before using any new products while pregnant or nursing.

All of our products are vegan and/or gluten-free, but if you have a gluten allergy or intolerance, please consult the ingredient list and your doctor before using any Orpheus products.

No! We do not use parabens, silicones, synthetic fragrances or dyes, phthalates, sulfates or phenoxyethanol.

You can safely use our products 12 months after opening them.

Our products contain many ingredients that have been certified organic. We choose organic whenever possible! While we do use organic ingredients when possible, there are many other beneficial ingredients that come from fantastic sources that haven't yet been certified.

Orpheus skincare products are uniquely developed to be suited for all skin types.

In third party consumer studies, women reported significant visible skin improvement in as little as 10 days.

Yes, our products are compatible with other skincare products. They are clinically tested to be hypoallergenic.

Currently, we don't offer free Orpheus samples. We're working on that.

With Orpheus, you get a 30-day Happiest Skin Guarantee. If you're dissatisfied with a product purchased at Orpheus-skin.com for any reason, you're welcome to return it.

If you wish to return a bundle or set, you need to return the complete set to be eligible for a refund.

Please contact us with your order number and a photo of the damaged item and we will make it right. We are unable to refund items that have been dropped, stolen, spilled or misused.

We are unable to refund items that have been dropped, stolen, spilled or misused.