Last revised: 8/2025

Copyright 2025 © Ficosota Marketing New York LLC, All Rights Reserved

Welcome to ORPHEUS Skincare, and thank you for choosing our products. We aim to provide you with exceptional service, from shopping to shipping. The following outlines our shipping policy:

1. Shipping Destinations We proudly ship our products globally, reaching customers around the world.

2. Processing Time Orders are typically processed within 1-2 business days. During peak periods, processing may take an additional business day. Orders placed after 3 PM EST or on weekends/holidays will begin processing the following business day.

3. Shipping Options and Delivery Times

• Standard Shipping: Delivery within 3-7 business days within the United States; international delivery times vary by destination.
• Expedited Shipping: Delivery within 2-3 business days for domestic orders.
• Overnight Shipping: Next business day delivery, available for orders placed before 12 PM EST domestically.

4. Shipping Costs Shipping costs are calculated at checkout depending on the delivery method selected and your location.

5. Free Shipping We offer free standard shipping on all orders above $60.

6. Order Tracking Once shipped, you will receive a confirmation email with tracking information. You can monitor your shipment as it progresses to your delivery address.

7. International Shipping International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international shipping vary by destination.

8. Lost or Damaged Items If your order is lost or arrives damaged, please contact us at customercare@orpheus-skin.com within 5 days of receipt for assistance.

9. Changes and Cancellations If you need to change or cancel your order, please contact us as soon as possible at customercare@orpheus-skin.com. We will do our best to accommodate your request, however, once an order has shipped, it cannot be modified or canceled.

10. Customer Support For any questions or concerns regarding shipping, please contact our Customer Support team at customercare@orpheus-skin.com. We are here to assist you.

Thank you for shopping with ORPHEUS Skincare. We hope you enjoy your products!

FICOSOTA MARKETING NY LLC
customercare@orpheus-skin.com